What is Rochester Escape Rooms?

Rochester Escape Rooms is a live escape game in which teams of four to eight people are locked in a room. Together they must find clues in order to unlock the door and make their escape!

How many rooms do you have?

At the moment we have two rooms, "The Haunted Bed & Breakfast" and "Dorm Daze".
We are planning on opening two additional rooms in the coming months, and we'll create brand new rooms to replace existing rooms over time.

What are your opening times?

Rochester Escape Rooms is open Wednesday through Friday during the evening and most of the day on weekends.
Games must be booked at least 2 hours in advance. Please check available dates and times on our calendar.

If you require a day or time that is not on our calendar, please contact us via email (info@RochesterEscapeRooms.com) or phone (585-413-0115) and we may be able to accommodate your request.

In case you're wondering about a last minute drop-in, please call us at 585-413-0115.

Who can play?

Rochester Escape Rooms is best played in a team of eight, but a minimum of four and a maximum of eight can book a session.
We recommend that players are aged 14 and over. Players under 18 years old should be accompanied by at least one adult over the age of 18, although exceptions are possible. We have had participants as young as 6 years old play the game, and they enjoyed it.

How long does a game take?

The length of the experience varies from team to team but we find that the average session lasts about an hour. Staff will hold a short instruction briefing before each game and a debriefing after the game if desired.

Will we get help if we get stuck in the game?

Players get the most out of the game when they work together to find the answers themselves.
But if a team gets really stuck, Rochester Escape Rooms team will provide helpful clues.

Is it scary?

The games may contain hints of scariness, but is not truly frightening as a haunted house might be. We recommend players are over the age of 14 because of the challenging nature of the puzzles you will encounter. Rochester Escape Rooms experiences may include darkness and sound. We do our best to avoid flashing lights.

How big is the room?

The room is comfortably big enough to accommodate teams of up to eight people – and the game involves moving around within the space. Most of the rooms are approximately 200 square feet, although that does vary somewhat. If you want more than 8 people to play, please contact us and we can discuss it. We have had as many as 13 in a room, but this must be requested ahead of time.

Is Rochester Escape Rooms suitable for visitors with limited mobility or wheelchair users?

We want Rochester Escape Rooms to be a challenge that everyone can enjoy.
Unfortunately, we do not yet have a wheelchair ramp into the building.
We are planning to make alterations to the building entrance as soon as we can in order to make Rochester Escape Rooms suitable for everyone who wants to visit.
Once inside the building, we have stairs or a small elevator that can be used to access the escape room floor.
Please contact us to discuss your requirements before booking if you have special needs. We'll do our best to accommodate them.

Are we really locked inside the room?

The aim of the game is to find the key or code to unlock the door to make your escape. The Rochester Escape Rooms team is able to monitor players' progress from outside the room and can open the door at any time if there is a problem. Due to insurance, legal, and fire code requirements, we're currently leaving the entrance to each room unlocked so that players may leave the game at any time due to biological needs or in case of emergency through the entrance door. If we do decide to lock all exits from a room in the future, there will be an emergency button in the room that players can press if they want to abandon the game and open the door.

Is the game difficult?

The game is designed to be challenging! However, the vast majority of teams will be able to complete it if they think laterally and work together.

Do you have any advice for someone new to the game?

Be aware of your surroundings, talk the puzzles through with your team-mates and, most importantly, work together to solve the problems.

How many people can play the game at once?

We recommend that for the best experience, players book in teams of eight. However, we are able to accept a minimum of four players.
If fewer than eight people in your group sign up for a room, then other people will be able to reserve the additional open spots and will join the escape team. This will actually enhance your experience as more people definitely makes the experience more enjoyable. If you want more than 8 people to play, please contact us and we can discuss it. We have had as many as 13 in a room.

Is there an age restriction?

We recommend that players are aged 14 or over, and that any players aged under 18 are accompanied by at least one adult who is over the age of 18. However, we are open to children of all ages and have had children as young as 6 years old enjoy themselves.

Can children under the age 14 participate?

Due to the nature of the puzzles, we recommend that players are aged 14 or over as players under the age 14 can have difficulty recognizing or understanding the correlation between puzzles.

However a team with at least 2 adult members can also enjoy the game and can have a good time together as a family! And we've had a few successful birthday party groups comprised of only 11 and 12 year olds.

Can I play in a team of less than four people?

Rochester Escape Rooms is best played in a team of eight, but a minimum of four can book a session. If have less than four people playing, you may find a game time slot online where minimum of four others have signed up and where there are still available slots.

What if I want to add extra people to the game?

For safety reasons we are unable to accept more than eight players at a time through our online booking website.

If all eight spots aren't reserved, then you can book the additional players online.

If you want more than eight players in your group, please contact us and we may be able to accommodate you.

Will other people be in the room with us?

Only the players will be in the room. However, if you didn't book as a group of eight, others may book the remaining open slots for your time period. Staff from Rochester Escape Rooms will be monitoring your session from outside the playing area.

Do you mix teams with other members of the public?

Yes, we allow other members of the public to fill up vacant slots in the room if there is availability.

To ensure that the room only contains members from your group, you may book for and pay for eight people even if your group is smaller. That will ensure that the room is reserved just for you.

I'm pregnant – is Rochester Escape Rooms safe for me?

Rochester Escape Rooms is a real workout for the brain but does not involve any heavy lifting or strenuous activity. It is perfectly safe for pregnant women to play.

What time should I arrive for my reservation?

Please arrive at or before the time that you have booked so that we can ensure you have the fully alloted time in the room. Once you arrive, we'll have you sign waivers, give you an introduction to the room and rules, we'll lock you in the room, and then you'll have up to sixty minutes to escape. Many teams spend several minutes after completion of the game to converse and review the game with one another. You should plan on 90 minutes total time when booking a room.

Can we play without making a reservation?

Only people who have pre-booked a time-slot via our website are permitted to play.

Can I pay by cash?

We only accept bookings online and players can pay using all major credit cards, which are securely processed online.

How can I book a game?

Please go to our booking page and follow the booking instructions there.

Can I cancel or modify my booking?

It is possible to reschedule your session up to three days prior to your scheduled time. To do so, email us at info@RochesterEscapeRooms.com stating the date, time, and room booked. Please send this request from the email address you used when making the booking and we will issue a full refund. You can then book an alternative available slot through our online booking system if you wish.

What do we need to bring to the game?

We recommend you wear flat shoes but other than that, just bring yourselves!

Can I bring alcohol into the room?

Rochester Escape Rooms does not tolerate the use of alcohol, illegal drugs, or "legal highs".
Players judged to be under the influence of these substances will be banned from the game.

Are cameras allowed at Rochester Escape Rooms?

Surprise and mystery are important elements of the experience at Rochester Escape Rooms, and for this reason the taking of photographs is not permitted inside the game areas.

However, if you would like to take photographs in our reception area to share with your friends on social media, we are more than happy for you to do so!

How much does it cost?

All tickets are $26 + tax per person. Unlike some other escape rooms out there, we don't charge you additional hidden fees.

Where is Rochester Escape Rooms located?

Find us at 1615 Jefferson Road, Rochester, NY in the town of Henrietta. We're in the lower level of the Luxe Spa building. Please use the entrance marked with the Rochester Escape Room sign facing Winton Road.

Can I eat and drink at Rochester Escape Rooms?

We have no facilities for eating and drinking at Rochester Escape Rooms. Food and drink are not permitted in the room.

However, once our gamers have escaped they can have drinks and food at any of a number of places near our escape room, including the bar J.B. Quimby's Public House, and spend time discussing the game with their teammates.

For those wishing to have a children's birthday party or event at the escape room with food/beverages, please contact us to discuss as we do make exceptions to our food/beverage policy for pre-organized and approved events.

Can I hold a party or company event at Rochester Escape Rooms?

We'd love to help! Rochester Escape Rooms can be hired to host a party or company event. However, please be aware that we do have limited space.
All of our escape rooms will be able to function simultaneously once they are all open.
If you'd like to talk to us about your requirements, please contact info@RochesterEscapeRooms.com